In case of emergencies, call immediately: (760) 329-6448
Emergencies Are...
Leaks, breaks, or other malfunctions in the District’s water distribution or sewer collection systems. Standby personnel will return your call within 60 minutes.
Emergencies Are Not...
Turning meters on or off, repairing or servicing leaks or breaks on the customer’s side of the meter, or requests to test water quality. Please call during regular business hours if you need meter on/off service or if you have questions about water quality or bill payment.
For general and non-emergency requests:
Call us at (760) 329-6448
or
Visit us at 66575 Second Street, Desert Hot Springs, CA 92240
Lobby Hours
Walk-in payments, general inquiries, etc.
Mon-Thurs: 7:30am-5:00pm
Friday: 7:30 am-4:00 pm
(Closed weekends and holidays)
Service Hours
Meter installations, shutoffs, etc.
Mon-Thurs: 7:30am-4:30pm
Friday: 7:30 am-3:30 pm
(Closed weekends and holidays)
To report water waste or suspected unauthorized use:
Click here to complete our Report Water Waste or Unauthorized Use to MSWD form.
Telephone and Email Directory
MSWD Main Line – (760) 329-6448
For customer service (billing, meters, leaks, etc.) - choose option 0, customerservice [at] mswd.org (customerservice[at]mswd[dot]org)
Board/Exec Assistant – ext. 137, dpetee [at] mswd.org (dpetee[at]mswd[dot]org)
Engineering – ext. 127, engineering [at] mswd.org (engineering[at]mswd[dot]org)
Human Resources – ext. 135, ohoffert [at] mswd.org (ohoffert[at]mswd[dot]org)
Public Affairs & Media Inquiries – ext. 145, publicaffairs [at] mswd.org (publicaffairs[at]mswd[dot]org)
Contracts - ext. 161, alucas [at] mswd.org (alucas[at]mswd[dot]org)
Purchasing – ext. 170, rlopez [at] mswd.org (rlopez[at]mswd[dot]org)
Accounts Payable – mswd.ap [at] mswd.org (mswd[dot]ap[at]mswd[dot]org)
Wastewater Treatment Plant – (760) 329-6278, badams [at] mswd.org (badams[at]mswd[dot]org)