Bill Assistance and Resources

Below are various resources that may be able to help you pay your water and other utility bills and expenses.

Bill Assistance

Due to restrictions in California’s constitution, MSWD is not able to offer discounted water rates or bill credits/forgiveness to low-income or senior customers; however, the District does offer payment plans to help customers bring their accounts current. In addition to this, MSWD has partnered with multiple community agencies to help customers in need. 

Mission Springs Water District worked with the Inland SoCal United Way to establish a fund specifically to help low-income customers pay their water bills, Help2Others or H2O. Mission Springs Water District employees make thousands of dollars in contributions to this fund (also supported by MSWD vendors), and to the United Way to help fill other needs in our community. The United Way may also be able to refer you to a variety of community organizations or programs to help with your other expenses.

How to apply for assistance:

Other Resources

We’ve also assembled the below list of resources that may help you pay your water bill, or offset other critical needs like food and electricity.

  • Food Now DHS is a food pantry located within the Desert Hot Springs area that provides food distribution and related assistance. Visit or call 760-288-7878.
  • For Southern California Edison customers in Desert Hot Springs, there is a once-annual utility assistance program that can be accessed through the Salvation Army at 760-324-2275 or through Catholic Charities at 760-342-0157.
  • FIND Food Bank is the very best resource for food distribution, and they keep a current list of all the food pantries in the area. United Way funding helps significantly with this resource. Visit or call 760-775-3663.
  • There is also 211 - which is similar to 411, but it is for social services information. Anyone can dial 211 from a landline or a cell line and get accurate information on human and health care services in Riverside County.
  • If you’re 60 years old or greater and have tried the resources above without luck, Riverside County’s Office on Aging may be able to help pay your utility bill. Visit or call 951-867-3800.

We also encourage all customers to use water efficiently, and sign up for leak alerts on the Customer Connect portal  This will save water and money. Checking your home and yard regularly for leaks will help you avoid high bills.