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Customer Service
Ask us how to pay your Mission Springs Bill with CASH at 7-Eleven
Life moves fast, make time for the things that matter most!
Now you can pay your bill at a 7-Eleven store in your own neighborhood.
Save time and be confident that your bill has been paid on time.
New Accounts
December 6, 2014: The Board has approved ordinance No. 2014-3, repealing sections
6.02.01, 6.02.02 and 6.02.03 related to tenant accounts. This change discontinues
the practice of processing tenant applications for water service and moves the responsibility
of putting the tenant’s name on the water bill to the owner. The district will send
out a notice to property owners and tenants of the changes, how to proceed with
implementation, and timeline for implementation.
Where To Apply
Establish new service by coming into the Administrative Office at
66575 Second Street, Desert Hot Springs.
When To Apply
During lobby hours,
Monday - Thursday 7:30 a.m. to 5:00 p.m.
Friday 7:30 a.m. to 4:00 p.m.
What You Will Need:
- Property Owners
Must provide proof of ownership.
- Property Renters
Bring a copy of your rental agreement.
- Government issued photo ID such as:
· driver’s license
· passport
· military ID
Account Deposit
Residential and commercial customers with good credit and payment history with MSWD
may not be required to pay a deposit. Customers without payment history with the
District are required to pay a deposit of $82 for water service. All water and/or sewer deposits accrue interest at the rate set
by law. If acceptable payment history is maintained, deposits will be refunded after
one year of service, including interest. A deposit is required from all tenants
when applying for service and are payable by check or cash only.
Application Forms
All new accounts require a completed
Application for Water Service.
New installations of water meters require a completed
Application for New Water
Meter Installation.
View the
Water and Sewer Installation and Connection Fees.
Download the
Safe•Pay Application.
Visit the
SafePay Info page
to learn more about this service.
Time Saving Tip
Complete your forms in advance. Bring the completed forms with you to the Administrative
Office at 66575 Second Street in Desert Hot Springs.
Costs Of Service
MSWD customers can readily control their water bill by controlling their consumption.
You can find cost details on the cost of water service page and how to read your
water bill.
Sewer charges are based on residential, multifamily or business category. Find details
on the cost of sewer service.
For both water and sewer service, the monthly fixed charge will apply to all accounts, whether the meter service is active or not. Why? Once connected to the water or sewer system, capacity to service your property must be permanently available. Ongoing maintenance and costs associated with that capacity must be recovered rather than spread to other active rate payers.
Water
Cost of water service
Sewer
Cost of sewer service
Change Of Address
How To Change Your Address
Keep your billing information up to date by mailing us your completed
Change of Address Form
or bringing it in to the Administrative Office during lobby hours. You may also
fill out the change of address notice form located on the back of your water service
bill.
Vacation/Absence
Vacation Disconnection Service:
Residential customers who will be away for a while often inquire about turning off
their water service. MSWD recommends turning off service as a protective measure
if no friend or family is available to check the status of the property.
Vacation/Absence Notice
Generally, there is no cost advantage for discontinuing service during a vacation.
Here’s why: the charge for water service disconnection is $50 and the charge for
reconnection is $50. The water service fee of $9.32 per month remains in effect
during periods of non-use. The sewer service charge also remains in effect during
periods of non-use.
If you wish to have vacation service, you must complete a
Request for Disconnection Form
and submit it to the Administration Office at 66575 Second Street, allowing 48 hours
advance notice. Our Service Department will handle your request between the hours
of 7:30 a.m. to 3:30 p.m. Please note that forms sent by mail may take several days
to arrive, so mail your form at least one week in advance of your disconnection
date or bring it to the office in person for best service.
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