760.329.6448 - Call 24 hours a day for emergency service
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Lobby Hours

Service Hours

Walk-in payments, general inquiries, etc. Meter installations, shutoffs, etc.
Monday - Thursday: 7:30 a.m. to 5:00 p.m.
Friday: 7:30 a.m. to 4:00 p.m.
Saturday - Sunday: Closed

Click here  for a list of our Holiday closings.
Monday - Thursday: 7:30 a.m. to 4:30 p.m.
Friday: 7:30 a.m. to 3:30 p.m.
Saturday - Sunday: Closed
Leaks, breaks or other malfunctions in the District’s water distribution or sewer collection systems. Standby personnel will return your call within 60 minutes.

Turning meters on or off, repairing or servicing leaks or breaks on the customer’s side of the meter, or requests to test water quality. Please call during regular business hours if you need meter on/off service or if you have questions about water quality or bill payment.

In case of emergencies, call immediately 760.329.6448

Contact Info

For general and non-emergency requests, please use the Contact Us form on this page.

Telephone Directory

MSWD Main Line – 760.329.6448
For customer service (billing, meters, leaks, etc.) - choose option 1

Other extensions
Accounts Payable – ext. 113
Board / GM Liaison – ext. 137
Customer Service Manager – ext. 120
Engineering – ext. 149 or 126
Engineering Inspection Line – ext. 190
Human Resources – ext. 135
Media Relations – ext. 144
Purchasing – 760.251.8332
Wastewater Treatment Plant – 760.329.6278


66575 Second Street
Desert Hot Springs, CA 92240

The District will be closed in observance of federal holidays on these dates:

Holiday 2018
New Year's Day Mon. Jan 1, 2018
Martin Luther King, Jr. Day Mon, Jan. 15, 2018
President's Day Mon, Feb. 19, 2018
Memorial Day Mon, May 28, 2018
Independence Day Wed, July 4, 2018
Labor Day Mon, Sept. 3, 2018
Veteran's Day Mon, Nov. 12, 2018
Thanksgiving Day Thurs/Fri, Nov. 22-23, 2018
Christmas Day Tue, December 25, 2018


Contact Us Online

Please fill out the form below to submit your comments and/or inquiries to us, and a representative will reply within one business day (excluding holidays).

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Address required if inquiring about sewer or water service to your home.
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